Return & Refund Policy

1. Introduction

At Cheska Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help! Please read our return and refund policy carefully.

2. Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original packaging with tags attached.
• Returns must be requested within 48 hours of receiving your order.
• Certain items such as sale items, accessories, and undergarments are non-returnable for hygiene reasons.

How to Request a Return

1. Email us at info@cheska.store with your order number and reason for return.
2. We will provide you with return instructions and the return shipping address.
3. Ship the item back to us using a trackable shipping service.
4. Once we receive the item and inspect it, we will process your return.

📌 Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

Once your return is approved:

• Refunds will be issued to the original payment method within 15 business days.
• Shipping costs are non-refundable.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

If you received a damaged or incorrect item, we will replace it at no extra cost. Please contact us within 48 hours of receiving your order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Accessories (jewelry, hats, etc.)
• Undergarments and swimwear
• Customized or personalized items

6. Contact Us

For any questions regarding returns or refunds, feel free to reach out to us at:

📧 Email: info@cheska.store
📍 Address: 133 NE 2nd Ave. Miami, FL, USA

Last Updated: 03/10/2025